Customer engineer (m/f/d)

Job Description Who We Are brApplied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips.

Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. brWhat We Offer brSalary: €52.000,00 - €71.500,00brbrLocation: Dresden,DEU, Feldkirchen,DEUbrYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.

We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. brAt Applied Materials, we care about the health and wellbeing of our employees.

We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. br br As a Field Service Engineer (Customer Engineer) at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment.

You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.

Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.br br brRole

Responsibilities

brCollaborate with Senior Field Service Engineers (Customer Engineers) in installing, maintaining, and upgrading customer equipment brUse digital analytics for troubleshooting brApply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers (Customer Engineers) brPerform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided) brCoordinate and communicate directly with customers brFulfill additional duties, as assigned brMinimum

Qualifications

brCompletion of an Associate degree, military technical training, field service experience, or trade certification br1–2 years of work experience in customer/field service support, or a related technical field brAbility to read and interpret electrical and mechanical schematics brExperience diagnosing and resolving basic technical challenges brBasic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics brFamiliarity with hand tools and their appropriate usage, including digital multimeters brEffective written and verbal communication skills brBasic knowledge of Microsoft Excel, Word, and PowerPoint brValid Driver's license for Germany / EU is required brValid authorization to live and work in Germany (EU/EEA citizenship or a valid work visa/residence permit for Germany / EU) which allows you to undertake business travel within Europe for customer site visits brPreferred

Qualifications

br2–4 years of work experience in customer/field service support, or a related technical field brKnowledge in Plasma Etch would be beneficial brPhysical

Requirements

brThis position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.

Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields. brknowledge in Plasma Etch would be beneficial brbrAdditional Information brTime Type: Full timebrEmployee Type: Assignee / RegularbrTravel: Yes, 25% of the TimebrRelocation Eligible: YesbrbrThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a compre

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