Customer Service Representative

My client is looking for someone to provide excellent customer service through accurate data analysis and delivery of financial business reports (Composite reporting). • Provides an excellent standard of customer service in local language to our regional client base and shows evidence of designing or implementing successful changes to improve Customer Satisfaction. • Ensures accurate data and on time publication of reports. • Proactively review and improve Validation Rules. • Maximises dealer participation in Composite reporting. • Ensures specific Brand service requirements are delivered in accordance to brands strategies and customer service level agreements. • Participates and conducts Customer meetings, composite reviews and presentations as required. • Follows departmental processes and procedures and maintains required documentation to agreed standards to ensure quality. • Supports and trains dealers and NSC staff on SBS products as required • Controls dealer registration/profile and updates to user security matrix. • Logs customer queries and issues using SBS call logging software and sees them through to resolution according to SLA Agreements • Communicates with line manager and service team on day to day operational issues to ensure ‘no surprises’. • Liaises with other departments and regions whenever required. • Brings increased efficiencies to the daily operational activities, resulting in increased value for the customer as well as internal process improvements. • Supports PRISM Product, Data inputs, Validations, Queries and Issue Resolutions as well as any Invoicing Queries. • Supports the SBS Loan Tool Programme with Local Language Support, JIRA Logging of issues and Order Placements as required. • Provides First Line Technical Support in Local Language as required before escalation to Technical Support. • Creates local language translations for SBS documentation and guides as required. • Actively Seeks SBS Business Opportunities with SBS Account Managers and Clients • Communicate regularly and effectively with Manager, peers and team. • Focused on the achievement of our mission in accordance with our Beliefs, Values and Vision; striving to embody the culture of respect, teamwork and integrity.

Contributing to an environment where diversity is valued and there is equal opportunity for all. • Committed to non-negotiable product and workplace safety in line with the Snap-On Safety Philosophy. Will work safely and accept personal responsibility for every associate’s safety. • Committed to contributing to quality excellence throughout the business. • Takes responsibility for own personal development and skills updating. • Participates in Rapid Continuous Improvement to contribute to the delivery of safety, quality, delivery and cost saving objectives. • The above list is not exhaustive and the post holder will undertake such other duties as required. • Experience of working within a supplier/client environment • Experience of client relationship management through telephone and email interaction • Experience and ability to work to tight monthly deadlines on key projects • Experience of working within a supplier/client environment within report production based role • Direct working experience in a dealership environment

Anzeige melden