Enterprise Sales & Business Development Manager - DACH Market
Xdroid · Darmstadt, Hessen ·
About the Job We are an award-winning Speech Analytics technology provider and are expanding! Our international team is looking for an Enterprise Sales Business Development Manager to drive growth in the German market, owning the full customer lifecycle, from acquisition to long-term success.
This role combines new business development with post-sales account management , requiring both commercial strength and a solid understanding of Speech Analytics and CX solutions. Location We are looking for a candidate based in Germany to enable regular face-to-face meetings with customers and partners.
With team members across Belgium, the Netherlands, Spain, Hungary, Mexico, India and Italy, we operate as a remote-first international team. Knowledge Areas Contact Center operations, Customer Experience (CX), innovation Interaction Analytics, Voice of the Customer, and QA/CX platforms B2B SaaS sales cycles and consultative solution selling Customer success, onboarding, and account growth strategies Requirements 3- 10 years of experience in the contact center, CX, or related technology industry Full professional proficiency in German and fluent in English (written and spoken) Strong familiarity with Speech Analytics or contact center technologies Proven experience in B2B solution selling, ideally in SaaS Ability to understand, demo, and support an extensive software solution Excellent communication, negotiation, and presentation skills Strong analytical mindset with the ability to translate customer needs into solutions Comfortable working in a remote, fast-paced, international environment Willingness to travel within Germany and occasionally abroad University degree Responsibilities Sales Market Development Execute the go-to-market strategy for the German (DACH) market, aligned with company objectives Identify, develop, and close new business opportunities Build and manage a strong sales pipeline Represent the company in customer meetings, events, and industry forums Collaborate with marketing and pre-sales teams to adapt messaging, demos, and proposals for the French market Customer Success Account Management Take ownership of customer accounts after deal closure, ensuring a smooth handover and onboarding Act as the main point of contact for customers, building long-term, trusted relationships Support customers in understanding and using the platform effectively, in close collaboration with technical and support teams Identify upsell and expansion opportunities within existing accounts Ensure high levels of customer satisfaction, retention, and value realization Consistently develop new opportunities rather than relying primarily on inbound leads.