EV-Delivery Operations Manager-Germany
Xiaomi Technology ·
Your Job - Lead end-to-end vehicle operations in Germany, from customer order readiness through to successful vehicle handover. - Own and manage local market KPIs, performance targets and operational improvement plans. - Analyze, develop and improve processes across logistics, vehicle registration, fleet management, finance-related workflows, delivery, documentation and other local operations. - Ensure strong vehicle readiness and customer readiness by aligning local teams, partners and support functions. - Improve pre-delivery activities, reduce vehicle dwell time, minimize yield loss and increase operational speed. - Build strong working relationships with Sales, Delivery, Service, Finance, Customer Operations, European HQ and external partners. - Lead, coach and develop the local Operations team as the German market scales. - Support the setup and continuous improvement of delivery centers, agency partners and dealer-related operational processes. - Work with the Country Lead, Regional Lead and European HQ to define the best operating strategy for market growth and future business needs.
Your Profile - Strong operations leadership experience, ideally in automotive, EV, retail, logistics, mobility or a fast-scaling customer operations environment. - Proven ability to lead teams, deliver targets and build an inclusive, high-performance team culture. - Strong analytical skills and ability to quickly understand complex processes, workflows and operational dependencies. - Experience improving processes across delivery, logistics, vehicle registration, fleet operations, finance-related workflows or documentation. - Ability to translate insights, KPIs and operational issues into practical improvement actions. - Strong combination of strategic thinking and hands-on execution. - Excellent prioritization, project management and change management skills. - Clear, respectful and effective communication across teams, partners and senior stakeholders. - Fluent English and German; valid driver’s license required.