Ev-Delivery Operations Manager-Germany
Xiaomi Technology ·
Job DescriptionYour Job\ N Lead end-to-end vehicle operations in Germany, from customer order readiness through to successful vehicle handover.\ N Own and manage local market KPIs, performance targets and operational improvement plans.\ N Analyze, develop and improve processes across logistics, vehicle registration, fleet management, finance-related workflows, delivery, documentation and other local operations.\ N Ensure strong vehicle readiness and customer readiness by aligning local teams, partners and support functions.\ N Improve pre-delivery activities, reduce vehicle dwell time, minimize yield loss and increase operational speed.\ N Build strong working relationships with Sales, Delivery, Service, Finance, Customer Operations, European HQ and external partners.\ N Lead, coach and developthe local Operations team as the German market scales.\ N Support the setup and continuous improvement of delivery centers, agency partners and dealer-related operational processes.\ N Work with the Country Lead, Regional Lead and European HQ to define the best operating strategy for market growth and future business needs.\ N Your Profile \ N Strong operations leadership experience, ideally in automotive, EV, retail, logistics, mobility or a fast-scaling customer operations environment.\ N Proven ability to lead teams, deliver targets and build an inclusive, high-performance team culture.\ N Strong analytical skills and ability to quickly understand complex processes, workflows and operational dependencies.\ N Experience improving processes across delivery, logistics, vehicle registration, fleet operations, finance-related workflows or documentation.\ N Ability to translate insights, KPIs and operational issues into practical improvement actions.\ N Strong combination of strategic thinking and hands-on execution.\ N Excellent prioritization, project management and change management skills.\ N Clear, respectful and effective communication across teams, partners and senior stakeholders.\ N Fluent English and German; valid driver's license required.\ N