Field Service Engineer (M/F/D)
FormFactor GmbH · Thiendorf, Sachsen ·
Job ID: 2368
## That looks good. Your future at FormFactor:
Hello future! As part of our large FormFactor family, you will play an active role in shaping current and upcoming technologies.
Bye-bye monotony! The challenging, varied tasks in the field of artificial intelligence and infrared applications as well as flat hierarchies offer you a lot of freedom for design and innovation.
Your thing. In small teams, you will work independently and close to the product. You will find your solutions and accompany the entire production cycle.
Just get started. With our New Hire training plan, you will arrive relaxed your new tasks.
It's fun. We offer you an attractive remuneration package as well as a share in the company's success.
Being human. 30 days of vacation, flexible working hours and home office are our tools for your family and work-life balance.
Motivated. Our pleasant, friendly working atmosphere and international collegiality are a real feel-good factor.
Progress. Internal training, exchange programs and an open transfer of knowledge open horizons for you.
Perspective. As the market leader, we are operating in an incredibly exciting and crisis-proof industry of the future.
Not enough? We would be happy to introduce you to many other benefits in a personal conversation.
- ## Job Description:
- Independent execution of preventive & corrective maintenance at the customer's site in the service area EMEA
- Installation & commissioning of probers and accessories, including final acceptance and release of complete products and assemblies according to test and acceptance regulations
- Preparation of commissioning protocols and acceptance reports
- Technical training and instruction of customers
- Troubleshooting and repair of our probers both as telephone support and at the customer's site
- Implementation and monitoring of technical escalations
- Professional customer communication
- Responsible for timely processing, documentation, invoicing and control of work orders, customer orders and service calls according to FormFactor guidelines
- Actively collaborate with other FormFactor departments to ensure continuous improvement of products
- Regular participation in qualification measures
- Adherence to all health and safety requirements both internally and during customer service calls
- ## What you should bring with you:
- Engineer or technician in the field of electrical engineering, automation technology or similar
- At least 2-4 years of experience in a similar field of activity is typically required
- Detail-oriented work and strong problem-solving skills
- Accuracy, punctuality, good team and interpersonal skills Willingness to travel
- Good communication skills in German and English both verbally and in writing
- Good knowledge of common MS Office applications
- Valid car driving license and willingness to travel required