GSEC Process, Tooling & Data Analytics Specialist (m/f/d)
Advantest Europe GmbH ·
Advantest - We enable tomorrowʻs technology. IoT, 5G and Artificial Intelligence. Unthinkable without us. More than half of all the microchips produced worldwide first pass through our hands. As the global market leader of automated test systems in the semiconductor industry we help the world to realize the digital transformation, enable our customers to shape the future and offer you the exciting jobs intended for pioneers.
Are you seeking answers and opportunities for your future? At our site in Böblingen you will find both as GSEC Process, Tooling deep product expert knowledge is helpful but not mandatory. Experience participating in cross-functional engineering, NPI, readiness or launch-related meetings and translating support requirements into clear actions.
Fluent English skills, both written and spoken; German or Japanese language skills are an advantage. Data Analytics Focus Create meaningful KPI dashboards and reports for backlog, cycle time, response quality, resolution trends, NTF/DFS-related patterns and improvement follow-up.
Define data views that help teams distinguish symptoms from root causes and prioritize improvement actions based on evidence. Improve data quality by clarifying definitions, ownership, input discipline and reporting routines.
Use analytics to support management reviews, process retrospectives, project follow-up and cross-functional escalation discussions. Use data analytics to support NPI readiness decisions, including early visibility of known issues, support risks, documentation gaps and follow-up actions.
Identify opportunities for automation, AI-assisted knowledge retrieval and predictive indicators for support workload or quality risks. Nice to Have Experience with Power BI, Power Automate, advanced Excel, SQL, Python or comparable analytics and automation tools.
Knowledge of Lean, Six Sigma, BPMN, process mining, ITIL or service management frameworks. Experience in a global service, product support, quality or engineering organization. Familiarity with semiconductor test systems or other complex high-tech capital equipment.
Experience with AI-supported process optimization, knowledge management, chatbot enablement or digital assistant concepts. What We Offer A visible global role in Production Service with direct impact on operational transparency, process quality and service efficiency.
The opportunity to shape scalable tools and data-driven ways of working for an international support organization. Close collaboration with experts from Product Support, Field Service, R