Head of Customer Success - For German Resident Only
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Head of Customer Success Lesen Sie bitte die vollständige Beschreibung und bewerben Sie sich sofort, wenn Sie sicher sind, dass Sie alle Anforderungen erfüllen. Germany (Berlin Preferred) Fluent in German English We are partnered with an internationally operating high-tech company in the life science seeking an experienced Head of Customer Success.
The organisation develops and manufactures cutting edge precision-based instruments and is currently undergoing dynamic growth. As Head of Customer Success, you will lead the Global Service Support organisation shape the future operating model, and develop the people, processes, and commercial capabilities.
You will be responsible for building a scalable, high-performing global organisation that delivers exceptional support experience, drives recurring revenue growth, and elevates customer satisfaction across the entire customer journey. In this role,
you will
Lead a global Customer Success organisation across Europe, North America, and APAC Drive operational excellence through LEAN processes, KPI management, forecasting, and continuous improvement Develop leaders, build organisational capability, and create a high-performance culture Grow service revenue, profitability, and customer lifetime value Lead strategic transformation initiatives, including the Service Consolidation Program Partner with Sales, Marketing, Finance, Product Management, and R D to deliver outstanding customer experience We are looking for: 10+ years of Service, Support, or Customer Success leadership experience Proven track record of organisational transformation xfmxmju and team development Strong commercial mindset with experience driving recurring revenue and profitability Deep understanding of operational excellence and continuous improvement Ability to influence across functions, regions, and executive leadership teams If you're excited about building a world-class Customer Success organisation and shaping the future of customer experience in a global life science technology company, we'd love to hear from you. APPLY NOW!!