Implementation Manager - eQMS
Instaffo GmbH · München, Bayern ·
You make sure our customers truly live their quality processes, not just document them. You own customer onboarding and long-term customer success end-to-end, serving as the trusted advisor between life sciences quality teams, technical configurations, and our product team.
Activities You lead customer communication from kickoff to go-live You run the project, managing timelines, stakeholders, and dependencies You configure Playbook for the customer: templates, steps, conditional visibility, and picklists.
You use AI agents as tools to work faster and more precisely You own your customers end to end, including post go-live You report directly to the COO and Co-Founder Requirements Experience in quality management in life sciences, ideally Pharma and/or MedTech (e.g.
ISO 13485, GxP) Strong process logic: you think in conditions, dependencies, and workflows Hands-on mentality: you don't wait for instructions, you act Experience in customer projects, implementation, or consulting Business-fluent in German and English, both are a must Team You'll join a team of 5 highly motivated colleagues with daily exchange as needed. Challenges are discussed and aligned together, nobody works in a vacuum.