Lead Vendor Management & Operations (Sofort einstellen)

Job Description

About this roleAs Lead Vendor Management & Operations, you will lead the team responsible for the operational management, performance and development of Lieferando’s vendor logistics partners across Germany. In this role, you will own the overall Vendor Operations & Management agenda, covering external fleet management, vendor performance, strategic partnerships and logistics account management.

You will ensure strong operational execution, high service quality and sustainable partner performance across our vendor logistics network. You will lead and develop a team of Vendor Key Account Managers and Vendor Success Managers, establishing clear ownership, effective performance routines and strong relationships with our external logistics partners.

You will work closely with the Head of Vendor Strategy & Operations and internal teams including Network & Pricing, Compliance, Finance, Product & Tech, Customer Service, Sales and Account Management. This is a highly visible leadership role with direct impact on Lieferando’s logistics performance, partner landscape and continued growth of the vendor logistics network.

These are some of the key ingredients to the role:Vendor Management & Operations- Own the end-to-end operational management of Lieferando’s external fleet partner portfolio- Ensure strong day-to-day operational execution and service quality across the network- Establish clear vendor governance, ownership and operational routines- Lead major operational escalations and partner-related incidentsPerformance & Fleet Management- Own the overall external fleet partner performance management framework and key logistics KPIs- Identify performance gaps and ensure structured improvement plans and corrective actions- Drive continuous improvements in delivery quality, reliability and operational efficiency- Ensure partners are effectively managed against agreed performance targets and service levelsReporting & Governance- Track and report external fleet partner performance, risks, escalations and opportunities to senior stakeholders- Establish structured performance reviews and governance routines- Ensure data-driven decision-making and transparency across relevant operational KPIs- Provide clear recommendations and actions based on performance trends and partner insightsWhat will you bring to the table?- Strong professional experience in logistics, operations, vendor management or marketplace operations, ideally within a vendor management or last-mile environment- Proven experience in leading and developing high-performing teams- Strong experience managing external logistics partners, fleets or complex vendor relationships- Strong analytical mindset with experience in KPIs, performance management and data-driven decision-making- Proven ability to drive operational performance and continuous improvement- Strong ownership mentality with the ability to manage complex operational topics and escalations- Experience working in fast-paced environments such as delivery, e-commerce, logistics or mobility- Excellent communication and stakeholder management skills across all levels- Ability to collaborate effectively across commercial, operational and technical functions- Structured, proactive and solution-oriented working style- Willingness to travel occasionally within Germany- Fluent in German and EnglishOur OfferLike a well-balanced recipe: your skills and our offer are a perfect match! Here is what awaits you with us:

Anzeige melden