Senior Customer Service Representative, Germany
Viking EMEA ·
Due to continued growth and market development, we are searching for a Senior Customer Service Representative to become an active team member in Germany. As a Senior Customer Service Representative at Viking EMEA, you will act as a vital commercial and operational link between our B2B customers, outside sales teams, and supply chain stakeholders.
This role goes beyond reactive support; you will proactively manage accounts, drive quote conversion, identify cross-selling opportunities, and oversee order execution from initial quotation to final logistics delivery. Furthermore, you will have the following
duties
The objectives of the role are: Commercial Growth: You will collaborate with outside sales to contribute to market share growth in smaller customer segments, drive cross-selling, and maximize margin performance Pipeline Optimization: You will proactively manage quote follow-ups within our CRM (HubSpot) to improve overall conversion rates and close open business Customer Experience Excellence: You will serve as a seamless, single-point interface to ensure doing business with Viking EMEA is smooth, efficient, and reliable End-to-End Ownership: You will oversee the customer journey from a technical inquiry and order booking to warehouse coordination and final invoicing Core
Responsibilities
Account Management some knowledge about international trade (import/export) would be an advantage You are at ease with phone communication (quote follow up, direct approach with prospects) You have an excellent command of German and English You have strong verbal and written communication skills, and you are a good team player You are a fast learner, a dynamic and agile multi-tasker and enjoy the challenges of a busy office environment Reporting line and location: This is an office-based role reporting to the Local Operations Manager.
Our offer: Stable company: for over three decades , our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We are not just stable; we are a ship that has sailed through storms and emerged stronger.
Be part of a team that values tradition, experience, and unwavering commitment. Package: we offer competitive compensation that recognizes your expertise and dedication. Great place to work: we are not just a big company; we are a close-knit community that spans continents.
As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight-knit family. Grow your career with us, collaborate across borders, and enjoy the advantages of a truly inclusive and nurturing environment . Apply now and become part of our extraordinary journey!