Technical Support Consultant (gn)

As a Solution Engineer, you bring our software platform NOVA to life in real customer applications. You will work hands-on in projects delivered by our team and guide customers and partners in building their own solutions, ensuring they become successful and independent with our product.

Activities

Customer projects (Wandelbots-delivered)

• You are part of our project teams: you help design, implement and commission robotic applications built on NOVA, from simulation to the real cell.
• You know these projects inside out and become the technical point of contact for the customer after go-live, including support and further development.

Customer & partner projects

• You accompany projects that customers and integration partners implement themselves, as their technical sparring partner.
• You review solution architectures, help with tricky technical questions and unblock teams on site or remotely.

Enablement

• You run trainings, workshops and onboarding sessions for customers and partners.
• You build example applications, templates and best practices, and contribute to our documentation.

Product feedback

• You translate insights from the field into concrete product improvements together with Product and Engineering.
• You help to diagnose and resolve technical issues around NOVA, its SDKs and APIs.

Requirements

• Several years of experience as an automation, robotics or application engineer, ideally in customer-facing projects.
• Hands-on experience with industrial robots (e.g. KUKA, ABB, FANUC, Universal Robots, Yaskawa) and typical applications such as handling, palletizing or machine tending.
• Comfortable writing code, ideally in Python.
• Understanding of industrial networks and communication (TCP/IP, PROFINET/EtherNet/IP, OPC UA) and ability to connect a robot cell.
• Driving license and openness to regular travel to customer sites.
• Based in Dresden, or willing to move or commute to spend about 2/3 of your time at our Dresden shopfloor, especially during the first 6 months.

Team

You will join our cross-functional teams, collaborating closely with Software, Product, and Robotics Engineering. You will work with over 100 colleagues in an environment that values knowledge sharing and autonomy.

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