Adoption Manager

Your Role At A Glance Define and execute customer adoption strategy across the full lifecycle, maximizing the value customers derive from our solutions. Design scalable, multichannel adoption journeys – self‑service, virtual agents, human touchpoints – centered on customer experience.

Lead and orchestrate complex adoption programs with full accountability for timelines, priorities, and outcomes. Align and mobilize cross‑functional teams (Product, Tech, Customer Success, Operations, Marketing) without direct authority, driving execution and impact.

Translate strategic goals into concrete operational plans, tracking progress and measuring results. Champion lateral thinking and innovation – finding unconventional approaches to boost engagement and product adoption. Leverage usage data, customer feedback, and qualitative insights to continuously optimize adoption paths.

Build, develop, and empower the adoption team, fostering professional growth and a strong sense of ownership. What skills are we looking for? Industry track record – 5–8 years minimum in a comparable role within B2B markets, preferably in services or high‑tech products, with proven ability to drive measurable outcomes across complex, multi‑stakeholder environments.

Structured execution – proven ability to manage complex end‑to‑end initiatives: clear roadmaps, sharp priorities, consistent delivery. People management – experience leading, motivating, and growing teams. Data‑driven mindset – ability to dive deep into usage data, behavioral patterns, and customer feedback to surface insights and guide decisions.

Cross‑functional influence – the ability to deliver results through teams and stakeholders without direct reporting lines. Comfort with ambiguity – confident decision‑making and direction‑setting even with incomplete information.

Stakeholder communication – clarity, authority, and the ability to align across all levels of the organization. Think outside the box – genuine drive for innovation, experimentation, and creative problem‑solving. Invent they're part of everyday life.

This is not just a set of tasks – it's a platform to express your talent, experiment boldly, and make a real difference. WELLBEING – we take the short week seriously. Friday afternoons are yours. Add to that a flexible, personalised welfare plan packed with benefits designed around your life.

FLEXIBILITY – we run on trust, not timecards. No clocking in or out. Work in a flexible, hybrid way – and we'll give you everything you need to stay productive and connected from anywhere. DEVELOPMENT we build with them.

You'll work in a collaborative, respectful environment where leadership is grounded in trust and every talent is given space to grow. IMPACT – we work with purpose. We're committed to creating shared value – for our customers, our partners, and our communities.

Sustainability and innovation aren't add‑ons; they're built into everything we do.

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