Aftersales & Spare Parts - Technical/Training/Warranty Manager
Michael Page International ·
Categoria: Industrial / Manufacturing
Luogo di lavoro
Milano e provincia International automotive player in start-up phase in Italy (Milan) Ownership of After Sales and Warranty set-up Reporting to European management, the candidate will be responsible for building and developing the After Sales function, with a focus on warranty, technical training, and quality processes.
This position will play a key role in defining procedures, setting up operations, and supporting the company's growth in Italy. Build and implement technical management, training, warranty, and claims processes, including team set-up; Provide technical support and contribute to the development of quality and warranty systems; Define and monitor KPIs for the technical quality team and service network; Implement the technical quality business plan; Develop and execute training plans; Set up and manage technical training sessions; Define and track KPIs for the warranty team; Lead warranty business planning and manage warranty operations across service stations and dealers; Support additional activities within the After Sales department.
Requisiti
Fluent in Italian and English; Experience in a similar role within the Automotive industry (OEM or distributor), preferably within the European market; Strong understanding of aftersales, warranty, and technical quality processes; Experience managing dealer and service networks; Hands-on, proactive approach, with the ability to operate in a start-up environment; Strong organizational and stakeholder management skills.