Assistant Manager Reservations

We are on the lookout for a passionate and professional Assistant Manager Reservations to join Jumeirah Capri Palace for the summer season 2027.

The main duties and responsibilities are:

• Ensure the delivery of internal and external service, quality, and commercial performance aligned with Reservations KPI objectives.
• Collaborate with Sales, Revenue, and Hotel Operations teams to maximize revenue opportunities and minimize operational inefficiencies.
• Supervise and ensure completion of daily, weekly, and monthly tasks related to reservations, audits, revenue, compliance, finance, visas, and group bookings.
• Identify and escalate risks related to revenue, finance, and guest experience to senior management for proactive resolution.
• Monitor and resolve guest complaints promptly by coordinating with relevant departments to ensure a satisfactory resolution.
• Keep the department updated with property information, service offerings, new rates, and selling strategies to enhance operational efficiency.
• Motivate the reservations team to achieve high service levels and operational excellence, fostering a culture of continuous improvement.
• Conduct training for new colleagues and oversee the completion of all business training requirements, ensuring personal development plans are in place for all team members.
• Regularly assess team performance, provide coaching and feedback, conduct performance reviews, and ensure adherence to KPIs and standards.

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