Manager - ServiceNow

Overview In this role you design and deliver ServiceNow-based solutions within KPMG's Enterprise Platform team, helping clients digitize and optimize operational processes. You will lead process analysis, solution design, and cross-functional implementation, ensuring quality and timely delivery.

You'll coordinate a consultants team, manage client relationships, and support growth of junior colleagues while contributing to new project opportunities. This role offers international exposure, a focus on transformation, and a strong emphasis on collaboration and continuous learning.

Retribuzione / Benefits inclusive and diverse work environment hybrid working model advanced training and development programs international projects and mindset well-being initiatives Responsabilità Lead analysis of business processes and requirements with client stakeholders to set digitisation priorities Define ServiceNow solution design, including modules, functional architecture, and implementation roadmap Coordinate consultants in configuring modules (ITSM, ITOM, CSM) ensuring alignment with requirements Ensure quality of project documentation and share with client Plan and oversee SIT/UAT testing and go-live, meeting timelines and quality standards Manage client relationships during hypercare and solution evolution; drive deliverables and explore new opportunities Requisiti fondamentali Solid experience on ServiceNow implementation projects with focus on ITSM, ITOM, or CSM Experience coordinating teams and managing project workstreams from requirements to release Comfortable engaging with senior client stakeholders; manage expectations and progress Broad view of service management processes and ability to translate into scalable solutions ServiceNow certifications (CIS on one or more modules) are a plus Excellent English language skills for international projects Willingness to travel domestically and internationally stakeholder management team leadership and coaching communication and collaboration ServiceNow ITSM ITOM

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