Branch Manager

ph3Responsibilities / Tasks /h3 ul liResponsible for service sales budget and gross margin achievement /li liMaintain machine installed databases. /li liFollow up on spare parts service quotations. /li liManage overall SLA service planning together with Team Leader and Service Support Coordinator. /li liActively promote SLA and renewal for expiry SLA. /li liMonitor and follow up on account receivable. /li liPlan regular visits to customer site and maintain strong relationships with existing clients /li liReview customer needs and proactively add value to strengthen service package. /li liDevelop and maintain strong, long-term relationships with existing and new customers in the assigned territory. /li liAct as the primary contact for all service-related commercial activities for Separators and Decanters. /li liNew machines sales support – technical support and onsite meeting. /li /ul h3Service Sales /h3 ul liResponsible for service sales budget and gross margin achievement /li liMaintain machine installed databases. /li liFollow up on spare parts service quotations. /li liManage overall SLA service planning together with Team Leader and Service Support Coordinator. /li liActively promote SLA and renewal for expiry SLA. /li liMonitor and follow up on account receivable. /li liPlan regular visits to customer site and maintain strong relationships with existing clients /li liReview customer needs and proactively add value to strengthen service package. /li liDevelop and maintain strong, long-term relationships with existing and new customers in the assigned territory. /li liAct as the primary contact for all service-related commercial activities for Separators and Decanters. /li liNew machines sales support – technical support and onsite meeting. /li /ul h3Service Operation /h3 ul liDelivery of top service execution with ensure optimum utilization of the FSE and continuously improve service personal competency to meet customer’s requirements /li liFirst point of contact for service sales and service execution /li liMonitor overhaul execution and job reporting /li liMonitor and control stock level /li liFulfilling ISO and local governance requirement /li liEvaluates field service reports and assures adequate completion, areas for correction, and selling opportunities such as service recommendations, plant retrofits and upgrades /li liParticipate in the preparation of annual service departmental budget and capital appropriation. /li liMakes clear agreements with internal and external parties and ensures compliance safety /li liExecute any new direction from superior / organization /li liTo ensure workshop is fully functional and equipped with necessity (tools, machines, etc.) /li liManage and constantly improve workshop, its assets, tools, methods of work to ensure ease of operations. /li /ul h3Your Profile / Qualifications /h3 ul liCandidates with experience in servicing, engineering, site installation or commissioning would be added advantage /li liExperiences and/or process knowledge in application sectors such as Palm Oil, environmental, Food will be added advantage /li liMinimum 3 - 5 years of managing responsibility in similar industry /li liGood oral, written and presentation skills in the English language are essential. /li liGood computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint). /li /ul /p

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