Client Delivery Manager Expert - Customer Engagement & Adoption
SAP SE ·
Client Delivery Manager Expert - Customer Engagement ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members.
Preferred skills Certification in standards and methodologies for SAP IT operations (e.g. SAP ITIL V4 Foundation or Expert Level, etc.), Project Management Professional (PMP) certification or SAP Enterprise Architecture Framework certification.
Fundamental knowledge or formal training in managing IT‑enabled services within digital and highly automated environments, such as High‑Velocity IT (HVIT). Act as role models, with relevant experience in peer coaching and mentoring for senior professionals, and fostering a collaborative team culture.
Exposure to AI, automation, or digital transformation initiatives. Move beyond "listening." Emphasize your ability to identify the underlying pain points that a customer may not be explicitly stating, anticipating their needs before they arise.
Proactively identify and drive strategic projects to support initiatives, impacting both internal and customer facing. 10+ years of extensive experience in managing and delivering SAP consulting projects, consistently operating in customer‑facing roles.
7+ years of expertise in project management, overseeing service delivery for large‑scale, high‑risk, and strategic projects/programs within SAP Enterprise Cloud/On‑Premises solutions for enterprise clients and IT consulting firms.
5+ years of leading and developing high‑performing cross‑functional teams in complex, global environments. Location Position can be filled in EMEA or MEE countries. Equal Employment Opportunity Statement Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.