Customer Education Program Manager

Overview In this role, you design and deliver customer-focused training that helps Deel clients maximize platform value. You'll run live workshops, create tailored programs for strategic accounts, and support certification and self-serve learning options.

You'll collaborate with Customer Success, Sales, and Product to translate product knowledge into practical skills. Expect travel to customer sites to deliver on-site sessions. You join a fast-paced, global SaaS environment shaping how customers learn and adopt Deel's platform.

Retribuzione / Benefits travel for customer training stock grant opportunities optional flexible office membership inclusive benefits and total rewards programs worldwide opportunities currency-adjusted salary considerations Responsabilità Plan and deliver live instructor-led training for customers at all levels, including travel to sites and events Develop custom training programs with cross-functional partners for strategic accounts and new product rollouts Create facilitator guides, slide decks, hands-on exercises, demos, and job aids Convert live content into scalable self-paced courses and learning paths Support customer certification tracks and exams to validate skills Drive training registrations and attendance through targeted outreach and cross-team collaboration Coordinate with Product, Customer Success, Support, and Marketing to keep content aligned with releases and feedback Track metrics like attendance, completion, CSAT, certification rates, and impact on adoption Requisiti fondamentali 3+ years in customer education or enablement Proven experience in live instructor-led training for external audiences Experience designing custom training programs Knowledge of instructional design and adult learning principles Strong presentation and communication skills Experience with LMS, webinar tools, or certification platforms Analytical mindset for data-driven improvements Ability to manage multiple projects and stakeholders Ability to travel for customer training engagements (approximately X% of time) Experience in fast-paced SaaS or tech environments Self-starter, proactive, and results-driven Strong presentation and communication Relationship-building with customers and internal partners Independent work and initiative Instructional design Learning Management Systems (LMS) Webinar/virtual training tools

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