Customer Relationship Manager

We're launching a brand‐new Engineered‐to‐Order (ETO) Hub , and this is your chance to join at the ground floor of something transformative. The Hub is set to redefine how we deliver complex, customised solutions — faster, smarter, and with an exceptional customer experience at its core.

If you want to be part of a high‐impact team shaping the future of our business, this role is for you. As our Customer Relationship Manager , you'll be the face and voice of our ETO Hub. You'll guide customers through the full order‐to‐delivery journey, ensuring their requirements are translated into robust, high‐quality solutions.

This is a role where technical understanding meets customer leadership — and where your influence will be felt across engineering, operations, and commercial teams. Responsibilities Act as the single point of contact for customers, delivering clear, confident communication Respond quickly to customer queries and manage expectations throughout the project Negotiate with customers and internal teams to meet technical and delivery needs Carry out accurate contract reviews and manage scope changes Oversee technical and commercial aspects of each project lifecycle Track inventory requirements and escalates risks early Provide proactive updates on delivery timelines, including travel to customer or EPC sites Build strong relationships across engineering, applications, finance, and operations Develop project plans and influence delivery timescales Prepare cost estimates and present solutions to senior stakeholders Qualifications Degree in Mechanical, Electrical, Product Design, or Industrial Engineering (or equivalent experience) Experience analysing, designing, testing, and improving industrial products Familiarity with structured engineering techniques Experience with task management, defect tracking, requirements capture, and KPIs Excellent communication and relationship‐building skills Willingness to travel Proficiency with Microsoft tools, especially Dynamics CE Strong problem‐solving skills and industrial design experience

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