Customer Service Representative

Arranging returns and collections and handling proof of delivery and pricing requests Handling incoming e-mails and calls Proactively communicating with internal & external customers Investigating and resolving invoice disputes Logging and follow up of issue resolution and related communication back to the customer Key Activities & Accountabilities Arranging returns and collections and handling proof of delivery and pricing requests Handling incoming e-mails and calls Proactively communicating with internal & external customers Investigating and resolving invoice disputes Logging and follow up of issue resolution and related communication back to the customer Education High School diploma or equivalent Preferred: Further education in a relevant discipline but not essential Experience

Essential

1 year in customer service, order management or contact center roles Develops rapport with colleagues and customers Can communicate proactively and professionally with Sales team members and Customers Ability to adapt to different types of people and situations to ensure positive outcomes Intermediate knowledge of MS Excel, MS Outlook, MS Word, Internet

Desirable

Basic ERP system knowledge Some experience in order management and contact centre roles Working level of English Competencies Customer focused Collaborative Strong internal drive and motivation to make a difference Positive, optimistic mindset and can-do attitude Enjoys taking personal responsibility for meeting commitments Acts with integrity Italy Pay Ranges: Italy: €25.300 - €42.300 EUR Annual In Stryker crediamo che la trasparenza aiuti i candidati a prendere decisioni consapevoli riguardo al prossimo passo del proprio percorso professionale.

La retribuzione è una parte importante di questo processo e desideriamo essere chiari su come viene determinata. Le informazioni retributive pubblicate per questa posizione possono essere presentate come una fascia salariale o come un importo fisso, a seconda del ruolo.

Oltre allo stipendio base, questa posizione può prevedere una componente retributiva incentivante, come bonus e/o commissioni, ove applicabili, oltre al pacchetto completo di benefit offerto da Stryker. Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better.

The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

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