Customer Success — Italy

Carry Italian venues from onboarding to long-term champion. Native Italian + hospitality background.

You will turn new accounts into long-term champions. The team is part teacher, part troubleshooter, part operations consultant.

Responsibilities:

• Onboard new venues from kickoff to first month-end close.
• Run quarterly business reviews and proactive health-checks.
• Drive expansion and reduce churn through proven playbooks.
• Feed product with structured insight from the field.

Requirements:

• 3+ years in customer success, account management or hospitality operations.
• Calm under pressure — you have closed at least one shift in your life.
• Strong written and verbal communication in English and one local language.

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