Customer Success Manager
Autostore ·
ppDescrizione dell’offerta di lavoro /p pWe are looking for a Customer Success Manager to join our Greater Europe Commercial team and support a portfolio of strategic customers across the region. /p p /p pIn this role, you will work closely with customers, partners, and internal technical teams to conduct regular system health reviews, review system performance, and identify opportunities for operational improvements. /p pYou will help customers optimize their operations while ensuring they continue to realize long-term value from their AutoStore solutions. /p pThis is a relationship-driven role with a strong technical and operational focus, where stakeholder management, data-driven discussions, and cross-functional collaboration are key to success. /p h3Job Responsibilities /h3 ul liCustomer Success: Build long-term relationships with customers, partners, and internal stakeholders, acting as a trusted advisor to support customer success and operational goals. /li liCustomer Health Performance: Conduct regular system health reviews, monitor operational performance, and provide data-driven recommendations to help customers optimize their AutoStore solutions and maximize long-term value. /li liCustomer Growth: Identify opportunities to support customer expansion and work closely with internal teams to drive long-term growth. /li liCustomer Experience: Drive customer satisfaction by monitoring NPS, acting on customer feedback, and developing action plans that strengthen long-term customer relationships. /li liVoice of the Customer: Represent customer needs internally, helping improve products, processes, and communication across teams. /li /ul h3Job Requirements /h3 ul liExperience in Customer Success, Account Management, or a similar customer-facing role within automation, supply chain, retail, or a related industry. /li liExcellent stakeholder management and communication skills, with the ability to build trusted relationships and influence both customers and internal teams. /li liFluent English is required; French is an advantage. /li liSolid analytical skills to identify trends, interpret data, and recommend operational improvements. /li liTechnical aptitude to understand complex systems, interpret technical information, and communicate solution recommendations to customers. /li liA proactive and collaborative mindset, with strong organizational skills and the ability to understand customer needs, prioritize effectively, and drive positive outcomes. /li /ul h3We offer /h3 ul liA Collaborative Inclusive Culture where we celebrate and value everyone's contributions, encouraging diverse perspectives in decision-making. /li liA Creative and Safe Workplace by joining a company experiencing rapid growth, with the stability of being Norway's first unicorn listed on the Oslo Stock Exchange. /li liInternational and Supportive Environment within a Norwegian multinational that values collaboration and innovation with a structured onboarding plan and career opportunities within the company. /li /ul pPreferred location for this role is France (remote or from our Lyon office) or Italy (remote or from our Milan office). /p pCandidates based in Norway will also be considered. /p pApplication deadline: August 16th. /p pAll inquiries are treated confidentially. /p pAutoStore does not accept agency resumes or assistance for this role. /p pAutoStore is not responsible for any fees related to unsolicited resumes. /p pThis policy should be respected. /p pSummaryLocation: France /p p- Remote; Oslo, Norway; Nedre Vats, Norway; Stavanger, Norway; Lyon, France; Milan, Italy; Italy /p p- RemoteType: Full time /p /p