Customer Support Specialist/Travel (Flexible Schedule)
Altro · Firenze, Toscana ·
Job Description: We are seeking a detail-oriented and service-driven Customer Support Specialist to assist clients within the travel industry . This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.
In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.
Key Responsibilities
Respond to customer inquiries via phone and email Assist clients with travel questions, reservations, and general support Provide accurate information about destinations, policies, and procedures Deliver professional, friendly, and consistent customer service Follow company standards and operational guidelines Maintain clear documentation of customer interactions
Qualifications
Strong communication and customer service skills Previous customer service experience preferred but not required Ability to work independently and manage time effectively Comfortable using computers, email, and online tools Detail-oriented with a solution-focused mindset Interest in the travel industry is a plus
What We Offer
Flexible scheduling (part time or full time) Training and ongoing support Growth opportunities within the travel industry Collaborative and supportive team environment