Customer Support Technician

To strengthen its technical team, Cosmic Group's hiring a Customer Support Technician to join a dynamic, customer-focused environment. The candidate will be responsible for installing, maintaining, and servicing systems at customer sites, training users, and supporting internal validation and repair activities.

Responsabilities: Performs on-site installation of new systems at the customer's location; Performs periodic maintenance on internal systems and customer systems at their locations; Provides support (both at Cosmic and on-site) for installed systems; Processes incoming returns from customers; Updates company databases with technical findings from the work performed; Reports customer feedback and new requests to the Customer Support Manager.

Provide internal support to the Bring-up and Failure Analysis team for: Validation/repair of ATE components Validation/repair of interface board components Conduct training for customers at our headquarters or at their facilities

Requirements

-High school diploma in electronics or related field. -Experience, even minimal, in electronic systems assembly and repair; -knowledge of written and spoken English (minimum level B1) -willingness to travel an average of 25%–30% of the days in the year The position includes an annual gross salary of 26-30k €

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