Desktop Support Technician
Sharp Brains ·
We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure, asset management, and project-based support. The role involves troubleshooting, device lifecycle management, office IT infrastructure support, inventory management, and coordination with remote technical teams and third-party vendors.
Key Responsibilities
End-User Support Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals Provision, deploy, replace, and decommission IT equipment. Troubleshoot hardware, software, connectivity, and user-related issues.
Coordinate escalations with Level 2 support teams. Office Infrastructure Support Support office IT services including network connectivity, printing, voice, AV, and workplace technologies. Install, maintain, and troubleshoot switches, routers, access points, and related Assist with smart office solutions, digital signage, and conference room technologies.
Coordinate with vendors and support scheduled maintenance activities. Asset Management Receive, register, label, image, deploy, track, and maintain IT assets. Conduct inventory audits and maintain accurate asset records.
Coordinate warranty repairs, device redeployment, disposal, and stock management. Ensure compliance with asset management policies and audit requirements. Project