Field Quality Assurance (FQA), Process Excellence

Overview

In this role you ensure timely goods delivery by identifying and implementing process improvements across Amazon’s delivery network with 3rd party vendors. You collaborate with Quality and Operations managers to optimize field operations and enhance customer experience. You will tackle on-road challenges, collect feedback, and propose system and process enhancements to reduce delivery barriers. This position offers hands-on impact in a scalable, data-informed environment aimed at improving first-time delivery success and service levels.

Responsabilità

• Manage daily routes efficiently and communicate issues to the dispatcher
• Document feedback and audit results to identify strengths and areas for improvement
• Apply analytical thinking to diagnose problems and design improvements
• Navigate routes using GPS and track Geo Codes via the on-road application
• Verify delivery instructions and access codes for assigned addresses and update records
• Coordinate with property managers to relay delivery information and collect instructions
• Address service level concerns by engaging with property managers as needed
• Monitor vendor training compliance and propose process improvements for customer experience
• Observe field deliveries to identify barriers to first-time delivery and suggest solutions to Amazon systems and processes

Requisiti fondamentali

• Advanced proficiency in Italian (CEFR C1) in spoken and written form
• Experience with data analytics to identify problems
• Experience with MS Office (Word, Excel, Outlook) in a professional setting
• Customer service mindset
• Strong written and verbal communication
• Collaborative, cross-functional teamwork
• Experience with a Transportation Management System (TMS)
• Parcel delivery domain knowledge and geographic expertise
• Data analytics tooling and metrics tracking

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