Field Service Delivery Supervisor AC Power
Vertiv ·
At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.
With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. We are looking for Field Service Delivery Supervisor to join our team in Milan, Italy !
Role Statement To assure installation, service and repair of Company products at customer premises, maintaining relations with customer, salesman, distributors and other within his/her area. Responsible for the day to day running of a team of Customer Engineers and Subcontractors (where applicable) in a given geographical area, including safety audits Improve overall customer satisfaction in the assigned area Maintains overall customer satisfaction through the direction and performance management of all field associates in the Area.
Has responsibility for implementing and aiding in the development of all operating procedures, plans, programs. Responsible for efficient allocation of Human and Capital resources. Emphasis on achieving results through the proper selection, development, evaluation and leadership of associates within the Area.
Be key element in incident resolution and active part of escalation path supporting both operational and commercial effort. Control and constantly improve efficiency of CEs and Subcontractors in the assigned area Cooperate with Service Sales Engineers to achieve sales objectives What kind of work will you be doing?
Assist dispatching team with the organization of works Ensure spare parts are properly accounted for using established parts procedures and be responsible for van stocks inventory and ensures van stock transaction discipline Being a reference point for key customers in case of emergency and troubleshooting Ensure availability to work during week-end and night in compliance with local labor laws Cooperate to the allocation and control staff holidays, absence, sick leave and co-ordinate with HR and Service Regional Operations Manager Provide technical support to CEs and customers, on-site technical assistance Visit and monitor Customer sites to ensure engineers are maintaining an appropriate standard of safety and workmanship and Performs regular safety audits with the associates under his responsibility to verify understanding and application of local and Emerson rules on safety.
Lead investigation on customer complaints, agree remedial action and correspond with the client as appropriate Supervise the warranty claim process for his / her area and team Ensure total discipline in the use of the ERP system and Wireless Field Automation by the team in the assigned area Ensure all engineers time sheets and records are collated and processed for remedial works and invoicing, in good time and ensure monthly ‘cut off’ are not delayed. Provide 24 hours, 365 days a year mobile phone