Field Service Engineer - Italy (Milan)
Sungrow Europe ·
We are looking for a Field Service Engineer (FSE) in Italy to support our clients in Milan or nearby areas. Scopra di più sui compiti quotidiani, le responsabilità generali e l'esperienza richiesta per questa opportunità scorrendo subito verso il basso.
As an in‑field expert you will be the superhero our clients need. Your mission Take ownership of dispatched customer issues. Support resources dispatched onsite by RFM during commissioning and on‑site services. Support the RFM/PjM during commissioning and site acceptance services.
Deliver support and contribute service solutions for our customers. Perform all on‑site installation, commissioning, repair, maintenance and test tasks, as well as upgrades or rework activities. Follow operational procedures, processes and practices as defined, documented and consistently applied.
Follow the applicable health and safety instructions and regulations. Ensure up‑to‑date documentation, work instructions and processes for existing and coming service contracts and agreements. Support Europe Service Management by feeding back frequent and analytical service reports with each job and make suggestions for corrective activities.
Support resources dispatched onsite (FSE and SP) by RFM during commissioning and on‑site services. Participate in the claim management and RMA process. Take care of service tools by ensuring an appropriate calibration process.
Take over randomly on‑call duties, partly on weekends and nights. Your profile Education as Electrical technician or Engineer (knowledge of ACDC, Low/Medium Voltage, electrical conduits, etc.). Italian