Front Office Manager

Descrizione dell'azienda Front Office Manager Full time The Hoxton has officially opened in Florence - the capital of Tuscany and a city famed for its Renaissance masterpieces, stunning architecture, and iconic landmarks.

Bursting with culture (and as the birthplace of gelato), Florence felt like the perfect spot to become our second home in Italy. The Hoxton in Florence will feature 161 beautiful bedrooms of varying sizes, a large ground floor restaurant, bar, lobby, rooftop and courtyard.

There is also a basement meeting and events space. More About Us... The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we've never just been about offering a bed for the night.

We want to be more than that: proving style doesn't need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Descrizione del lavoro What You'll Do... You will ensure all our guests feel they are treated as individuals and will want to return. Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering, and developing them, and creating an environment where people can be themselves.

Management of departmental costs and ensure that all expenses are kept in line with budget guidelines. Ensure that all hotel standard operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.

Ensure a good relationship is maintained between front office, housekeeping, maintenance and F no clones in suits here. Passion for hospitality - whether that's a drink, a meal, an event or a bed for the night. You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.

You're not precious. We leave our egos at the door and help get things done. You're up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we'd have a good time and share a few laughs.

You want to be part of a team that works hard, supports each other, and has fun along the way. You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in front office operations and procedures.

You have experience of Micros Fidelio Opera or a similar property management system. You have experience of monitoring and implementing health

Segnala l'annuncio