Guest Experience Lead, Front Office

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EDITION Hotels in Rome seeks a seasoned Front Office Management leader to oversee Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, driving excellence in guest arrival and departure procedures.

As a department head, you will collaborate with managers to ensure top-tier service and operational efficiency. You will lead by example, manage staff, and pursue continual improvements in guest satisfaction and department financial performance.

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