IoT Solution Support Specialist
CAREL ·
Posizione The candidate will join the Posizione The candidate will join the Digital – IoT team, providing specialized technical support for IoT solutions and acting as a key point of reference for troubleshooting root cause analysis and the continuous improvement of connected products and platforms.
The role involves close collaboration with R supporting subsidiaries and customers in the configuration, commissioning and validation of IoT devices and solutions, remotely and on site, and coordinating support requests to ensure priorities and SLAs are met; collaborating with R drafting technical documentation and reports, including SQL queries for data extraction and analysis, and monitoring the performance of installed solutions; providing technical support and training to colleagues, partners and customers and contributing to the continuous improvement of solutions and support processes; Requisiti Excellent knowledge of IoT technologies and architectures, and of networking (TCP/IP, Ethernet, Wi-Fi, VPN); Strong skills in technical diagnostics and troubleshooting; Good knowledge of data, log and system event analysis, cloud platforms and services, and embedded/connected systems; Familiarity with SQL databases (PostgreSQL/pgAdmin) and ticketing/business processes; Basic knowledge AWS Cloud Services and industrial protocols (Modbus, BACnet) is a plus; Strong customer orientation and problem-solving mindset, with structured analytical skills; Proactivity, effective communication with technical and non-technical stakeholders, and cross-functional teamworking; Operational autonomy, sense of responsibility, and ability to manage priorities in dynamic contexts; Technological curiosity and a continuous learning attitude.