IT Field Tech II - On-Site & Remote Support (Italy)
Ingersoll Rand · Parma, Emilia-Romagna ·
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job title : IT Field Service Technician Level 2 Location: Ingersoll Rand Parma, Italy site About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets.
We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability.
Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset.
Learn more at irco.com and join us to own your future. Job Summery The IT Field Service Technician Level 2 is responsible for providing advanced technical support for the IT infrastructure and end-user computing environment at Ingersoll Rand locations across Italy, ensuring service continuity at the Parma site and through on-site support at other Italian locations.
Responsibilities Provide 2nd-level on-site and remote IT support for end users Log and manage incidents and requests via the ServiceNow ticketing system Troubleshoot and resolve hardware, software, and network issues Support global infrastructure teams (Server, Network, Security) with local hands-on activities Manage end-user devices and asset lifecycle (deployment, refresh, decommissioning) Participate in local, regional, and global IT projects (e.g., M