IT Operations Support
kong ·
ph3About The Role /h3pAct as a critical driver for enterprise efficiency and resolve user incidents with urgency while supporting our core cloud environment. /ppManage the employee IT lifecycle, including zero-touch device enrollment, configuration profiling using Iru, and access administration in Okta and Google Workspace. /ppPlay a key role in software governance for core collaboration tools (Slack, Zoom), monitor endpoints via CrowdStrike, and ensure the availability of multi-cloud and network infrastructure (AWS, Azure, GCP, DNS). /ppSupport a fast-paced environment at the intersection of customer service, security operations, and systems administration. /ph3What You'll Do /h3ulliResolve incoming employee technical requests quickly, keep ticket queues clean, and maintain strict SLAs. /liliCategorize, prioritize, and elevate incidents or service requests using standard ITSM frameworks. /liliTroubleshoot hardware, software, and connectivity issues across Mac, Windows, and mobile devices. /liliIdentify recurring technical issues and root causes for basic problem management. /liliOversee zero-touch hardware deployment, enrollment, and asset lifecycle tracking using UEM platforms like Iru. /liliConfigure device compliance policies, enforce configuration baselines, and manage patches for all endpoints. /liliPerform remote lock, wipe, and containment procedures for lost or compromised assets. /liliAdminister and provide user support for Slack, Zoom, and other SaaS applications (channels, licensing, integrations, permissions). /liliMaintain conference room systems and provide AV support for key events. /liliHandle onboarding, offboarding, and configuration changes across SaaS applications. /liliMonitor endpoint health, manage security agents, and respond to alerts (CrowdStrike). /liliManage user lifecycles, access control, and security policies in Okta. /liliConfigure SSO, MFA integrations, and conduct access audits. /liliAdminister Google Workspace (accounts, security settings, email routing, device policies). /liliSupport cloud environments (AWS, GCP, Azure) and manage access, IAM roles, and security groups. /liliManage internal DNS records, domain configurations, and certificate renewals. /liliMonitor and troubleshoot network connectivity and elevate major incidents. /liliWrite clear technical documentation and create employee self-service guides. /li /ulh3What You'll Bring /h3ulli3+ years of experience in IT support, IT operations, or systems administration. /liliHands-on administration experience with Okta, Google Workspace, Slack, and Zoom. /liliProven experience managing Mac and Windows endpoints using MDM/UEM tools such as Iru, Jamf, or Intune. /liliBasic familiarity with endpoint security tools like CrowdStrike or similar EDR platforms. /liliStrong familiarity with ITSM tools (e.g., Jira Service Management, ServiceNow, Freshservice) and maintaining SLAs. /liliAbility to work quickly and prioritize effectively in high-urgency situations. /liliWorking knowledge of cloud platforms (AWS, GCP, Azure) and DNS management. /li /ulp#LI-EA1 /ph3About Kong /h3pKong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era.
Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit. /p /p