IT Operations & Support Specialist (w/m/d)

Are you passionate about technology, problem-solving, and delivering excellent user support? Do you enjoy working across different IT domains while ensuring smooth day-to-day operations? Then you might be the person we're looking for.

As an IT Operations & Support Specialist, you will play a key role in ensuring the reliability and performance of our IT services. You will provide advanced support, contribute to operational excellence, and collaborate closely with colleagues, external partners, and business users to deliver a seamless IT experience.

Your Responsibilities Provide 2nd and 3rd level support for IT incidents and service requestsTroubleshoot applications, networks, and operating systemsPerform monitoring, patching, backups, and maintenance activitiesMaintain operational documentation and knowledge base articlesSupport IT projects and collaborate with internal and external stakeholdersProvide onsite support and participate in on-call activities when requiredParticipate to on-duty-call servicePerform security related activities up to 20% of the total time out of business hours Your profile Technical qualification in IT or a comparable fieldPrevious experience in IT Support, Help Desk, or IT OperationsStrong troubleshooting and problem-solving skillsKnowledge of IT infrastructure, operating systems, and service management practicesGood communication skills and a service-oriented mindsetFluent English; German and/or Italian are an advantage What We Offer An international company that cares about people and the planetThe opportunity to help build and shape a structured IT Operations environmentA collaborative and international working atmosphereA company culture that values innovation, teamwork, and sustainabilityTraining and development opportunities through the Loacker AcademyCompany cafeteria In accordance with EU Directive 2023/970 on pay transparency, the starting salary for this position is €37,000 gross per year.

Depending on your qualifications, professional experience, skills, and the scope of responsibilities you bring to the role, the final compensation package may be adjusted accordingly. At Loacker, we are committed to fair, transparent, and non-discriminatory compensation practices.

We believe in recognizing the value and potential each person brings. Throughout the selection process, we focus exclusively on what matters most: your qualifications, your motivation, and your suitability for the position.

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