IT Support Technician
ATG Europe ·
ppWe are looking for an IT Technician to complete our consultants Workforce Management Service to support the IT Department of the European Space Agency (ESA) at their location in Frascati, Italy. /ppbPlease note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries).
Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at the interview stage). /b /ppbATG is dedicated to diversity and inclusion and is an equal opportunity employer.
Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap (categorie protette L.68/99 art.1), or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment. /b /ppThe successful candidate will be tasked with, but not limited to: /pullipPerform telephony support activities, including installation, configuration, troubleshooting, maintenance, and administration of fixed telephony services, handsets, extensions, groups, hunt groups, and PABX-related infrastructure; /p /lilipProvide end-user support for telephony services, including device deployment, cabling connectivity, testing, issue resolution, and coordination with facility management where required; /p /lilipManage telephony assets, stock, spare parts, shipments, labelling, and records within the asset management system; /p /lilipSupport telephony service providers during testing, upgrades, maintenance activities, and onsite interventions, including escorting external technicians when required; /p /lilipProvide onsite network "Hands and Eyes" support under the guidance of Network Operations and Engineering teams; /p /lilipPerform network and data centre patching activities involving network devices, servers, fibre, copper cabling, and end-user equipment; /p /lilipConduct basic troubleshooting, setup, configuration, reboot, replacement, decommissioning, refresh, and disposal of networking infrastructure; /p /lilipInstall, mount, dismount, label, and verify network equipment, racks, wireless access points, cables, and associated infrastructure according to applicable standards; /p /lilipSupport remote connectivity setup and physical inspections of network devices to facilitate remote administration and incident resolution; /p /lilipMaintain network-related inventory, spare parts, stock levels, cabling records, and asset management databases, including updates to DCIM and cabling management systems; /p /li /ul /p