Junior Help Desk Specialist — First‑Line IT Support

Max Mara Fashion Group seeks a Help Desk Attendant to provide first-level IT support to office and retail users by phone or email. You will analyze user requests, guide users to resolve issues, and escalate unresolved incidents as needed.

You will monitor incident resolution, communicate progress to users, and contribute to the knowledge base with documented solutions and preventive improvements. This role emphasizes proactive, team-based learning and sustainable IT practices as part of daily

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