Junior Helpdesk Specialist – IT Support
NUM AG ·
Location: Cuggiono, on-site Employment Type: Full-time Experience Level: Junior / Entry Level About the Role We are looking for a motivated and customer-focused Junior Helpdesk Specialist to join our IT Support team. The ideal candidate has a passion for technology, good troubleshooting skills, and a willingness to learn and grow within a professional IT environment.
The Junior Helpdesk Specialist will provide first-level technical support to end users, ensuring efficient resolution of hardware, software, and access-related issues while maintaining a high level of customer satisfaction.
Key Responsibilities Provide first-level technical support to employees via ticketing system, phone, email, and remote assistance tools. Log, classify, prioritize, and track incidents and service requests. Troubleshoot common issues related to: - Windows operating systems/Office applications - Microsoft 365 services - Printers and peripheral devices Create and manage user accounts, passwords, and permissions.
Support onboarding and offboarding activities for employees. Install, configure, and maintain PCs, laptops, mobile devices, and standard software. Assist users with Microsoft Teams, Outlook, OneDrive, and collaboration tools. Required Skills