Onsite IT Technician
Stefanini EMEA ·
Job Description Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of its industry, and play a key role in ensuring the successful delivery of a premium IT support service.
This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach, dealing with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.
Job Responsibilities Provide support that consistently meets or exceeds Customer expectations Identify, analyse, and repair product failures. Order and replace parts as needed Support and maintain user account information including rights, security and systems groups Receive and resolve issues from Tiers 2 and 3 if eyes