Onsite Support Engineer

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

Responsibilities

Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software Performance Monitoring: Monitor and address performance-related issues User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third‐party support provider Required

skills

Prior experience in a customer-focused end‐user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions Customer‐Focused Support: Experience in a customer‐focused end‐user support function covering EUC and software/OS installations and support Incident Resolution: Proficiency in incident resolution, requests, changes, and problem‐solving activities delivered within agreed service level agreements (SLAs) Microsoft Product Knowledge: Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products.

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