Product and Application HFH

Overview In this role, you provide technical expertise and application support for Alfa Laval solutions, acting as a key contact between customers, Sales teams and internal stakeholders. You support customer projects and identify suitable technical solutions to drive growth through value-driven support.

You collaborate across teams to tailor offerings, deliver training, and ensure reliable, energy-efficient outcomes. You help shape winning proposals and foster long-term customer relationships. Responsabilità Participate in customer projects, meetings, site visits, and technical discussions to deliver tailored product presentations Provide technical consultancy and application support to optimize processes, performance, and energy efficiency Support quotation and proposal processes, including technical specs, product selection, sizing and solution configuration Act as product champion during launches, campaigns, and commercial initiatives Build and maintain strong customer relationships through proactive technical support and collaboration Provide expertise to customers, partners, and internal teams via training sessions and workshops Work with Sales, Service, Engineering and Product Management to identify customer needs and develop customized solutions Support troubleshooting activities and contribute to timely resolution of issues Monitor market trends and feedback to inform product and application improvements Prepare technical documentation, reports, and guidelines to support commercial and operational activities Identify upselling opportunities and promote value-added services while ensuring compliance with standards Requisiti fondamentali Degree in Mechanical Engineering, Chemical Engineering, Energy Engineering, Industrial Engineering, or equivalent technical background Previous experience in technical support or product/application engineering is a plus Knowledge of industrial processes and thermal/hygienic fluid handling applications preferred Strong technical aptitude and problem-solving skills Ability to translate customer needs into technical solutions Excellent communication and interpersonal skills for cross-functional collaboration Customer-oriented mindset and proactive approach Ability to manage multiple activities in a dynamic environment Good knowledge of Microsoft Office and technical documentation management Fluent in Italian and good knowledge of English (written and spoken) Availability to travel for customer visits and activities Customer-oriented mindset Proactive problem-solving Strong communication and interpersonal skills Technical consultancy and application support Technical documentation and reporting Product configuration, sizing, and solution design

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