Product owner and digital service manager...
Michael Page · Bolzano, Trentino-Alto Adige ·
Product Owner and Digital Service Manager... Michael Page•Bolzano, IT Azienda The Company is a global leader in advanced mobility and high-technology vehicle solutions, known for combining engineering excellence with cutting-edge digital innovation.
Descrizione Lavoro Own the product strategy, roadmap and lifecycle of IDV's digital service portfolio, including Fleet Management Systems, Data Management Systems, Microsoft Dynamics CRM and multichannel customer service platforms.
Translate customer and business requirements into product enhancements, system developments and service improvement initiatives. Prioritize and manage the product backlog, coordinating development activities with ICT teams and external technology partners.
Drive the continuous evolution, integration and customization of digital platforms to support business and customer needs. Act as the key interface between Customer Service, ICT, Engineering, Operations and external suppliers.
Ensure the effective delivery and operational performance of digital services, monitoring KPIs, SLAs and customer satisfaction levels. Lead incident, escalation and problem management activities, ensuring timely resolution of complex service issues.
Oversee third-level support activities and coordinate the implementation of corrective and preventive actions. Lead the evolution and optimization of Microsoft Dynamics CRM and related customer engagement solutions. Collaborate with ICT teams on cloud-based solutions and platform architecture within the Microsoft Azure environment.
Manage and develop a team of Digital Service Specialists, fostering a culture of accountability, collaboration and continuous improvement. Identify opportunities for innovation, automation and process optimization to enhance service quality, operational efficiency and user experience.
Competenze ed esperienza Master's Degree in Engineering, Information Technology, Computer Science or related disciplines. Minimum 5 years of experience in Product Management, Product Ownership, Service Delivery Management or Digital Services roles.
Proven experience managing customer-facing digital products and services within Automotive, Defence, Aerospace, Industrial Manufacturing or related sectors. Strong knowledge of Microsoft Dynamics CRM. Good understanding of Microsoft Azure cloud environments and digital platform architectures.
Experience working with Agile methodologies and Dev Ops-based delivery models. Solid understanding of Service Management principles, SLA governance, incident management and support operations. Demonstrated ability to operate effectively at both strategic and operational levels.
Experience leading cross-functional teams and coordinating multiple stakeholders. Strong customer orientation, problem-solving skills and commercial awareness. Excellent communication and stakeholder management capabilities.
Fluent English (minimum C1 level). Completa l'offerta - Annual salary ranging from EUR60,000 to €70,000. Role to drive strategy, roadmap, and performance of customer-facing digital platforms in an international setting. Hybrid working model. Work Location Bolzano