Product Quality Engineer

h3Brief Job Description /h3 pThe Product Quality Engineer acts as the vital link between field performance and product evolution. The role leverages real-world data, lessons learned, customer feedback, warranty information, and reliability analysis to improve product quality, manufacturing performance, and future product designs.

The position leads structured problem-solving activities, drives robust Root Cause Analysis (RCA), and ensures corrective actions are effectively implemented to improve customer satisfaction and product reliability. /p h3Job Description /h3 h3Brief Job Description /h3 pThe Product Quality Engineer acts as the vital link between field performance and product evolution.

The role leverages real-world data, lessons learned, customer feedback, warranty information, and reliability analysis to improve product quality, manufacturing performance, and future product designs. The position leads structured problem-solving activities, drives robust Root Cause Analysis (RCA), and ensures corrective actions are effectively implemented to improve customer satisfaction and product reliability. /p h3Essential Functions /h3 ul liAnalyze field, warranty, and customer quality data to identify performance trends, recurring failures, and improvement opportunities. /li liLead and facilitate 8D investigations for customer complaints, field failures, warranty claims, and recurring quality issues. /li liDrive robust Root Cause Analysis utilizing 5 Why, Fishbone, Is/Is Not, Fault Tree Analysis, Kepner-Tregoe, and other structured methodologies. /li liCoordinate containment, correction, corrective action, and preventive action activities across Engineering, Manufacturing, Suppliers, and Service. /li liValidate root causes through testing, inspection, statistical analysis, and engineering evidence. /li liVerify effectiveness of corrective actions and ensure sustainable implementation. /li liInterface with factories to drive manufacturing improvements and deployment of lessons learned. /li liProvide quality and reliability inputs into DVT, DFMEA, PFMEA, Control Plans, and product development activities. /li liDefine and lead Product Quality Plans including EOL testing and validation requirements. /li liMonitor prototype builds, participate in approval processes, and report results. /li liPartner with Supplier Quality Engineering and Procurement to improve supplier performance and reliability. /li liSupport development of quality processes, inspection plans, and Critical-to-Quality controls. /li liCollect, analyze, and report quality, reliability, warranty, and performance metrics. /li liLead reliability and field quality reviews and deploy lessons learned across the organization. /li liSupport End-to-End quality improvement projects. /li /ul h3Qualifications /h3 h3Required

skills

/h3 ul liAdvanced knowledge of 8D Problem Solving and CAPA methodologies. /li liStrong Root Cause Analysis skills using 5 Why, Fishbone, Is/Is Not, Fault Tree Analysis, and evidence-based investigation techniques. /li liExperience leading cross-functional investigations involving Engineering, Manufacturing, Suppliers, and Service teams. /li liStrong analytical and statistical problem-solving capability. /li liWorking knowledge of DFMEA, PFMEA, Control Plans, SPC, MSA, and process capability tools. /li liExperience using warranty, reliability, and field performance data to drive improvements. /li liAbility to communicate effectively with all organizational levels. /li liGood English language skills. /li liKnowledge of refrigeration, thermal management, HVAC, or related technologies preferred. /li /ul h3Additional / Preferred Qualifications /h3 ul li7+ years of quality, reliability, manufacturing, or product engineering experience. /li liSix Sigma Green Belt, Black Belt, ASQ CQE, or equivalent certification. /li liExperience with customer complaints, warranty analysis, and field reliability improvement programs. /li liExperience within HVAC, thermal management, refrigeration, electromechanical equipment, or related industries. /li /ul h3Basic Qualifications /h3 ul liBachelor's degree in Mechanical, Electrical, Industrial, Quality Engineering, or related technical field. /li li5+ years of experience in Quality Engineering, Manufacturing Engineering, Reliability Engineering, Product Engineering, or related functions. /li li3+ years of experience leading RCA, 8D investigations, and corrective action activities in a manufacturing environment. /li liExperience working within ISO 9001 or equivalent quality management systems. /li liExperience working in cross-functional teams. /li /ul h3Time Travel Needed /h3 ul li20% /li /ul

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