Reservations Clerk (Part-Time)

To strengthen our back-office team, we are looking for an employee to handle accounting tasks

Your Qualifications:

• Training in the hotel or restaurant industry with proven skills and a passion for the world of hospitality.
• Professional experience in the industry, a strong customer-oriented mindset, and a solid understanding of daily operations at an accommodation facility.
• Familiarity with common hotel software programs - ideally the PROTEL system and the ability to use them effectively.
• Good knowledge of Italian, German, and English to ensure smooth and professional service for our international guests.
• Excellent organizational skills, reliability, and the ability to handle complex situations calmly and professionally.
• Proven communication and interpersonal skills, which are essential for working with customers and colleagues.
• Openness to using new technologies and participating in continuing education to enhance your professional skills.

Your Responsibilities:

• Processing accommodation requests received via email or phone, and providing competent and courteous service to guests at every stage of the booking process.
• Handling various administrative tasks, contributing to the smooth running of the office, and supporting the team in their daily work.
• Using digital tools such as PROTEL, Quovai, Outlook, and other IT systems required for reservation management and internal communication.
• Providing information about internal services (spa, restaurant, activities) and recommendations on local attractions and events.
• Collaborating with other departments (Housekeeping, Restaurant, Wellness) to ensure a coordinated and flawless experience for guests.
• Handling special requests or complaints with professionalism, empathy, and a focus on finding solutions.
• Active participation in team meetings and training sessions, contributing ideas and fostering team spirit.

What You Can Expect:

• A year-round position in a young, dynamic, and motivated team
• A modern work environment in the heart of St. Christina in Val Gardena, surrounded by the Dolomites
• Flexible work hours: 24 to 40 hours per week
• Free parking
• Free meals: breakfast, lunch, and dinner
• MySaniTour health insurance
• Free access to our swimming pool, fitness center, and sauna
• Exclusive discounts on spa treatments, products, and bar purchases
• Free ski lessons to improve your skills or discover a new passion
• Employee events: parties, outings, and team-building activities
• 50% discount at all family hotels in South Tyrol
• 1 free night's stay for you and your family at one of our two hotels of your choice
• Birthday gifts
• ... and much more!

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