Reservations Manager

We are on the lookout for a passionate and professional Reservations Manager to join Jumeirah Capri Palace for the summer season 2027.

The main duties and responsibilities are:

• Oversee the delivery of internal and external service, quality, and commercial performances as per Central Reservations KPI objectives.
• Work closely with the team to maximize revenue opportunities and reduce operational inefficiencies.
• Attend meetings related to reservations and share relevant insights on performance and trends.
• Monitor automated reservation services to ensure optimal capacity and resolve any service degradation.
• Monitor and follow up on guest complaints, ensuring relevant solutions are provided by coordinating with other departments.
• Ensure training of new colleagues in the department and hotels is planned and scheduled in advance.
• Oversee all aspects of people management, including development, target setting, reviews, and performance.
• Act as a point of contact for reservations with external partners, managing and maintaining relationships.
• Act in the absence of the Director of Reservations and perform other duties as required by management.
• Act as a point of contact for reservations with external partners, managing and maintaining relationships.

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