Resident Manager
Orla Europe ·
Job Title: Residence Manager Purpose of
the role
The Residence Manager is responsible for the day-to-day leadership and operation of our residential living environment, ensuring our accommodation is safe, compliant, well-maintained and welcoming for residents and visitors.
Leading the on-site team, the role is accountable for delivering a high-quality resident experience, maintaining strong operational standards, and supporting the overall performance of the residence in line with Orla Living's values, brand and business objectives.
About You
You are an experienced and dependable Residence Manager with a strong understanding of operating residential buildings within the Italian regulatory and cultural context. You are comfortable working with a high degree of autonomy, taking responsibility for the day-to-day management of the residence while acting in line with company policies, local legislation, and collective agreements where applicable.
You have a practical understanding of Italian health and safety requirements, building compliance, and contractor management, and you are confident coordinating external suppliers, maintenance providers, and service partners in accordance with local labour and procurement practices.
You understand the importance of clear scope definition, accurate record-keeping, and appropriate oversight when working with third-party contractors. You are highly organised and reliable, with the ability to manage operational priorities, budgets, and service standards while respecting regulated working hours, rest periods, and local employment protections.
You plan effectively to ensure service continuity without relying on excessive overtime or informal working arrangements. You are a strong communicator who builds respectful, trust-based relationships with residents, colleagues, and external stakeholders.
You handle resident concerns and complaints professionally, balancing commercial objectives with a culturally appropriate, relationship-led approach that reflects Italian expectations of service, discretion, and professionalism.
Main Duties
Operational Management Overall responsibility for the day-to-day operation of the residence, ensuring smooth, efficient and well-organised services Act as the senior on-site point of reference for residents, staff and external stakeholders Ensure the residence is consistently presented to a high standard across all areas People Leadership Manage, coordinate and support the on-site team, including customer service and maintenance functions Plan staffing levels, rotas and workload to ensure adequate coverage at all times Support recruitment, onboarding and training of team members Provide ongoing coaching, feedback and performance management Resident Experience Ensure a positive, welcoming and professional experience for residents throughout their stay Oversee arrivals, departures and room turnaround processesAct as an escalation point for complaints or resident issues, ensuring timely and appropriate resolution Promote a strong sense of community and resident wellbeing within the residence Health, Safety and Compliance Ensure full compliance with health and safety, fire safety and local regulatory requirements Identify operational risks and implement appropriate control measures Ensure incidents and accidents are managed, recorded and escalated in line with company procedures Essential Skills