Senior Business Analyst -Telecom

Role Purpose

Capture business processes, product flows, functional dependencies, backlog and acceptance criteria. Validate functional knowledge transfer & create reusable business and process documentation.
Lead business analysis activities for Telecom B2B and B2C digital channels including mobile apps, web portals, self-service, and customer engagement platforms.
Collaborate with business stakeholders, product owners, architects, and delivery teams to define digital transformation roadmaps and solution requirements.
Elicit, analyze, document, and validate business, functional, non-functional, and regulatory requirements.
Prepare BRDs, FRDs, user stories, process flows, use cases, wireframes, and acceptance criteria.
Drive requirement workshops and manage stakeholder expectations across business and technology teams.
Possess strong Telecom domain expertise in customer onboarding, account management, billing, payments, order management, service requests, and digital journeys.
Work closely with UX, development, testing, and DevOps teams to ensure end-to-end solution alignment and traceability.
Support API, integration, and data requirements involving CRM, billing, middleware, and enterprise platforms.
Facilitate UAT planning, business validation, change management, and production rollout activities.
Demonstrate strong analytical, communication, stakeholder management, Agile/Scrum, and digital product delivery experience in large-scale telecom environments

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