Senior Client Delivery Lead, Energy Experience Preferred

Responsibilities

• You will be managing the relationship with client counterparts (often product owners and business owners)
• You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
• Being the knowledge base of how Kraken works and how we deliver Kraken Platform
• Triaging incoming requests and communicating client priorities internally.
• Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
• Supporting the engineering team to deliver product features
• Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.

Requirements

• Strong client delivery and/or product ownership experience
• Agile delivery experience
• Experience of product management and customer journeys
• Solid understanding of technology and associated trends
• Excellent communications, collaboration and presentation skills
• Strong influencing skills and ability to challenge traditional ways of thinking
• Experience of working with significant complex delivery pipelines for clients
• Patience and initiative
• Time management and a get-stuff-done attitude
• Fluent English + Italian (other european languages are also relevant for this role)
• Previous experience in the electricity/utilities market in Italy or another European country is a strong \"nice to have\"

Core Competencies

Demonstrates strong client delivery and product ownership experience, with a solid understanding of technology trends and agile delivery methodologies. Capable of effectively communicating client needs and collaborating with engineering teams to support product feature development.

Highest-signal resume keywords

• Client Delivery Experience
• Product Ownership Experience
• Agile Delivery Experience
• Excellent Communication Skills
• Fluent English + Italian

Hard Skills

• Product Management
• Customer Journey Mapping
• Technology Understanding
• Complex Delivery Pipeline Management
• Agile Methodologies

Soft Skills

• Collaboration Skills
• Presentation Skills
• Influencing Skills
• Patience
• Time Management

Industry Keywords

• Electricity Market
• Utilities Market
• European Market Experience

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