Senior IT Functional Analyst, CRM & eCommerce (Dynamics 365 F&SCM EMEA Programme)

pBerlin Packaging is the world’s largest Hybrid Packaging Supplier®, providing packaging solutions in glass, plastic, and metal to companies across a wide range of industries, including food beverage, beauty, healthcare, and industrial markets.

As a “one-stop shop,” we combine design innovation, manufacturing services, and supply chain capabilities to help customers bring their products to market in the most efficient and impactful way. With more than a century of experience in the packaging industry, Berlin Packaging operates on a global scale, supported by an extensive network of suppliers, warehouses, and commercial teams.

This unique hybrid model allows the company to offer both standard and highly customized solutions, helping customers increase sales, reduce costs, and improve productivity through smarter packaging. /ppWhat sets Berlin Packaging apart is its entrepreneurial mindset and strong customer focus.

Employees are encouraged to think like owners, act decisively, and collaborate across functions and geographies to deliver measurable results. /ppbCore Beliefs: /b /ppThe company’s culture is built around innovation, creativity, speed, and a continuous drive to “help customers become greater, faster,” making it a dynamic environment for people who want to make an impact. /ph3We are looking for Senior IT Functional Analyst /h3h3Commercial Customer Service (CRM / eCommerce) – Microsoft Dynamics 365 FSCM EMEA Programme /h3ulliEngagement type: Interim assignment, full-time, on a freelance basis /liliDuration: 12 months /liliStart date: January 2027 /liliLocation: Trezzano sul Naviglio (Milan, Italy) – hybrid working model with 3 days per week on site /liliTravel: Occasional travel to the EMEA sites in scope (France, Spain, Portugal, Netherlands) /liliLanguages: Fluent English (written and spoken) is mandatory – it is the working language of the programme.

Italian is a plus. /li /ulh3The Programme /h3pBerlin Packaging EMEA has launched a transformation programme to implement bMicrosoft Dynamics 365 Finance Supply Chain Management /b as its new ERP across the EMEA region. The initial scope covers bItaly, France, Iberia (Spain and Portugal) and the Netherlands /b. /ppThe programme includes the integration of the new ERP with the existing application landscape: legacy systems, bSalesforce.com /b, the corporate eCommerce platforms (Shopify and Adobe Commerce / Magento), bPIMCore (MDM) /b and the corporate bMuleSoft middleware /b. /ph3Role Purpose /h3pThe Functional Analyst will support Berlin Packaging EMEA in integrating the bSalesforce.com /b CRM and the corporate beCommerce /b platforms (bShopify /b and bAdobe Commerce / Magento /b) with the new Microsoft Dynamics 365 Finance Supply Chain Management ERP. /ppThe role acts as the bridge between the Commercial and Customer Service functions, the programme team and the technology partners. /ph3Key Responsibilities /h3ulliAnalyse the AS-IS Commercial and Customer Service processes in the countries in scope and contribute to the design of harmonised TO-BE processes across EMEA. /liliDefine the functional integration requirements between Salesforce.com, Shopify, Adobe Commerce / Magento and Microsoft Dynamics 365.

Typical areas include: /lilicustomer master data; /liliprice lists and commercial conditions; /liliproduct availability; /lilisales orders and order status; /lilishipments, invoices and returns; /lilicustomer credit status; /liliCustomer Service case management. /liliWrite functional specifications and work with the Enterprise Architect and the MuleSoft team on data mapping and transformation rules. /liliSupport testing (SIT, UAT): scenario preparation, execution and defect management. /liliSupport cutover, go-live and hypercare in each country. /liliEngage with key users and business stakeholders across countries, capturing and managing local specificities. /liliContribute to key-user training and process documentation. /li /ulh3Requirements /h3ulli8+ years of experience as a Functional Analyst or Business Analyst in the Commercial, Sales or Customer Service domain. /liliStrong functional experience with bSalesforce.com /b, in particular Sales Cloud and Service Cloud.

Experience with B2B Commerce or Experience Cloud is a plus. /liliExperience with beCommerce /b platforms (B2B and/or B2C) and their integration with back-end systems, preferably with bShopify /b and/or bAdobe Commerce (Magento) /b. /liliGood knowledge of the Order-to-Cash process. /liliSound understanding of integration concepts (APIs, data mapping, synchronous and asynchronous flows), sufficient to work effectively with technical teams. /liliExperience in international, multi-country projects. /liliStrong analytical, communication and stakeholder management skills. /li /ulh3Preferred Qualifications /h3ulliPrevious experience with bMicrosoft Dynamics 365 /b, in particular Finance Supply Chain Management sales order processing and customer-related functionality – bstrongly preferred /b. /liliSalesforce certifications, such as Administrator, Sales Cloud Consultant or Service Cloud Consultant. /liliExperience with integration projects based on MuleSoft. /li /ul

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