Senior Technician (ICT Systems)

Higher vocational training in a relevantdiscipline with 2 years post-related experience. Or a secondary educationalqualification with 4 years post-related experience Detailed knowledge of Local Area Network (LAN)and Wide Area Network (WAN) communications, router/switch based networks androuting protocols, with specific expertise on Cisco products and technologies Ability to understand, assess and resolve technical issues in a trouble-shooting environment and under time pressureconstraints 2+ years recent practical experience within a CISService Operations environment 2+ years recent practical experience ofconfiguring, installing and troubleshooting industry standard desktop Windows OperatingSystems and Microsoft Office applications Recent working knowledge of TCP/IP Protocols andStandards DesirableQualifications/Experience: Knowledge of policy, procedures, and organisationof NATO CIS Experience in maintaining and operating NATOcrypto equipment Experience in working in a Service Deskenvironment Certification or qualification in PC hardwarerepair and configuration Formal training in Local Area Networks (LAN) Prior experience of working in an internationalenvironment comprising both military and civilian elements Knowledge of NATO responsibilities andorganization, including Allied Command Operations (ACO) and Allied Command Transformation(ACT) DUTIES/ROLE: Execute assigned work orders, often under thedirection and guidance of centralised services, to provide local interventionto assure SLA targets are sustained Install and configure Desktop Services Install, operate, protect, maintain and supportall local Voice and Data communication, Network, Audio/Video and VTC equipment Install, operate and maintain Routing andSwitching equipment, VoIP and VTC infrastructures and circuits Perform advanced analysis and troubleshooting ofDesktop, Communications and Network Services, in support of incident managementprocesses Perform testing and evaluation of supportedhardware and software (firmware and drivers) Perform Incident Support Request lifecycleservices affecting end-users (i.e. creating, reporting, tracking, resolving andclosing Incidents) Support team members through collaborativeactions to enhance the customer experience Perform corrective actions, under direction ofthe Branch Head, to support Problem Management Contribute to recommendations to the ContinuedService Improvement, and/or procurement processes for Operations and Maintenance(O

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